AutoCare CRM

Custom CRM for automotive service centers

Project Overview

AutoCare needed a specialized CRM to manage customer relationships and service history across their 18-location chain of automotive service centers. We replaced their outdated systems with a unified platform that improved customer retention and operational efficiency.

Client

AutoCare Services

Locations

18 service centers

Project Duration

6 months

Users

240+

System Features

Vehicle History Tracking

Complete service records with VIN lookup

Automated Maintenance Alerts

Time/mileage-based service reminders

Integrated Scheduling

Real-time bay availability across locations

Parts Inventory

Live inventory with automated reordering

Technology Stack

Salesforce

Base CRM Platform

React

Custom Interface

Node.js

API Services

MongoDB

Database

Business Impact

37%
Increase in repeat customers
22
Minutes saved per RO
$1.2M
Annual labor savings

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