PetPals Veterinary System

Project Overview

PetPals Veterinary operates seven locations across the metro area, serving over 15,000 pets annually. Their appointment system relied on phone calls and paper records, leading to 25% no-show rates and inefficient scheduling. They needed a modern system to manage appointments, reduce missed visits, and improve client communication while integrating with their practice management software.

Project Goals

The primary objectives for this project were:

• Reduce no-show rate from 25% to under 10%
• Enable online appointment booking 24/7
• Automate reminders and follow-ups
• Provide real-time schedule visibility across locations
• Integrate with existing practice management system
• Create mobile-friendly experience for clients

Tools & Technologies

We developed the solution using:

Key Features

1. Online Scheduling

Comprehensive booking system with:

• Real-time availability
• Service-specific time slots
• Multi-pet households
• Provider preferences

2. Automated Communications

Multi-channel reminders via:

• SMS
• Email
• Push notifications
• IVR calls

3. Mobile App

Client-facing features including:

• Appointment management
• Medical records access
• Prescription refills
• Telehealth options

4. Admin Dashboard

Practice management tools:

• Waitlist management
• No-show tracking
• Resource allocation
• Reporting analytics

Screenshots

Outcome & Impact

The system transformed PetPals' operations:

Additional benefits included:

• Reduced front desk workload by 25 hours/week
• Improved client satisfaction scores by 35%
• Increased compliance with wellness plans
• Enabled expansion of telehealth services